Neon Safety - General Terms and Conditions

1. Introduction Welcome to Neon Safety. By accessing or using our services, you agree to be bound by the following Terms and Conditions. If you do not agree, please refrain from using our services.

2. Services Neon Safety provides electrical test and tag services, fire safety inspections, and related compliance solutions. Our services comply with relevant Australian standards, including:

AS/NZS 3760:2022 for electrical testing and tagging
AS/NZS 2293:2018 for emergency and exit lighting
AS 1851-2012 for routine service of fire protection systems and equipment
AS/NZS 60335.2.25:2020 for microwave leakage testing

3. Booking and Payment

Bookings can be made via our website, phone, or email.
Payment is due upon completion of services unless otherwise agreed in writing.
We accept payments via bank transfer, credit card, or other methods specified on our invoices.
A deposit may be required for large or ongoing projects.

4. Cancellation and Rescheduling

Cancellations must be made at least 24 hours before the scheduled appointment.
If our technician arrives on-site and is unable to perform services due to lack of access or other unforeseen circumstances, a call-out fee may apply.

5. Liability and Warranty

Neon Safety is not responsible for any pre-existing electrical faults, hazards, or failures discovered during testing.
Our test results are valid at the time of inspection. Subsequent equipment damage, tampering, or misuse voids any implied warranty.

6. Customer Responsibilities

Customers must provide safe and reasonable access to all electrical equipment and fire safety systems to be tested.
Any known hazards or site-specific safety protocols must be communicated before service commencement.

7. Compliance and Reporting

Test reports and compliance documentation are provided electronically unless otherwise requested.
Clients are responsible for maintaining compliance between scheduled inspections.

8. Privacy Policy

We collect customer information solely for the purpose of providing services and maintaining compliance records.
Customer data will not be shared with third parties except as required by law.
Full details on data handling are available in our Privacy Policy.

9. Amendments Neon Safety reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website and take effect immediately.

10. Contact Information For any questions regarding these Terms and Conditions, please contact us at:

Email: contact@neonsafety.com.au
Phone: +61 424 093 035

Website: https://www.neonsafety.com.au