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Privacy Policy

1. Our Commitment to Privacy

Neon Safety (Test & Tag | Fire Safety) (“we”, “us”, or “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we manage personal and business information collected through our website, service bookings, and on-site consultations.

2. Information We Collect

To provide comprehensive safety compliance, we collect:
  • Contact Details: Name, business name, Perth metropolitan site address, email, and phone number.
  • Compliance Data: Asset registers, test results, equipment locations, and inspection dates required for legal audit purposes.
  • Payment Information: Payments are processed securely via Stripe; full credit card details are not stored on local servers.

3. How We Use Your Information

We use the data collected to:
  • Service Fulfillment: Scheduling technicians for on-site inspections, Test & Tagging, and fire maintenance.
  • Reporting: Generation and delivery of compliance certificates and asset logs.
  • Compliance Reminders: Automated notifications when equipment is due for 3, 6, or 12-monthly safety inspections to support ongoing WHS compliance.
  • Order Processing: Delivery of hardware and safety equipment purchased through the online shop.

4. Disclosure and Security

  • No Third-Party Sales: Personal information is not sold, rented, or traded.
  • Data Sharing: Information is shared only with technicians for site visits and with secure payment processors such as Stripe.
  • Data Integrity: Reasonable measures, including SSL encryption, are used to protect data against unauthorized access.

5. Access and Correction

You have the right to access the personal information we hold about you or request corrections to your compliance history. For inquiries, contact us at 0424 093 035 or contact@neonsafety.com.au.

Effective Date: 01/01/2025

At Neon Safety (“we,” “us,” or “our”), we prioritise your privacy and are dedicated to ensuring that your personal information is protected and handled with care. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services or visit our website.

1. Information We Collect

  • Personal Information: We may collect details such as your name, email address, phone number, and business information when you contact us, book our services, or complete forms on our website.
  • Technical Information: We collect data such as your IP address, browser type, and website usage to enhance user experience and for analytical purposes.

2. How We Use Your Information

We use the collected information to:

  • Deliver and manage our electrical testing, tagging, and fire safety services.
  • Process bookings and respond to inquiries.
  • Enhance the functionality and user experience of our website.
  • Communicate updates, service reminders, or promotional offers (with your consent).
  • Fulfil legal obligations and maintain regulatory compliance.

3. How We Share Your Information

We may share your personal information with:

  • Service Providers: Third-party partners assisting in our operations, such as IT support or payment processing.
  • Legal Authorities: If required by law or to protect our rights and the safety of others.

We do not sell or rent your personal information to third parties for marketing purposes.

4. Data Security

We implement robust security measures to safeguard your personal information from unauthorised access, alteration, or disclosure. However, please be aware that no method of internet transmission is completely secure, and we cannot guarantee absolute protection.

5. Cookies

We use cookies to enhance your browsing experience on our website. Cookies help track your preferences and improve service delivery. You can disable cookies through your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections for inaccurate information.
  • Request deletion of your personal data, subject to legal obligations.
  • Opt-out of marketing communications at any time.

To exercise these rights, please contact us using the details provided below.

7. Third-Party Links

Our website may contain links to external third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before sharing personal information.

8. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be reflected on this page, with the updated “Effective Date.” Please review this policy periodically to stay informed of any updates.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Neon Safety (Test & Tag | Fire Safety)
Address: 171 Mills St, Queens Park WA 6107, Australia
Phone: 0424 093 035
Email: contact@neonsafety.com.au

This Privacy Policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988.