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Appointment Booking Terms

Thank you for choosing Neon Safety for your compliance and safety needs. Please review the following important details before booking your appointment:
  • Flexible Scheduling:
    We strive to accommodate your business needs. If you require services outside standard hours, please contact us directly.

  • Location Notice:
    For locations over 50 km from Welshpool, please notify us when booking so we can confirm availability and travel arrangements.

  • Transparent Pricing:

    • Test and Tag Services (including GST):
      • Minimum Charge: $100 (includes up to 20 items tagged).
      • Additional Items: $3.85 per item.
      • Call-Out Fee: No fee within 10 km of Welshpool. A $50 fee applies for distances between 10–30 km, with $5 added for every additional 5 km.
    • Other Services: Fire Extinguisher Testing and Installation, First Aid Kit Supply and Maintenance, Eyewash Station Servicing, Emergency and Exit Light Inspections. Pricing depends on the type, size, and scope of work.
    • Custom Plans: We offer 6-monthly or annual servicing plans tailored to your industry’s needs. Contact us for details.
  • Service Details:
    Please specify the services you require when booking to ensure efficient preparation and service delivery.

  • Time Frame Confirmation:
    While we aim to complete jobs within the booked time frame, unforeseen circumstances may require adjustments. We will inform you of any changes promptly.

  • Cancellations and No-Show Policy:
    If you need to cancel or reschedule an appointment, please notify us in advance. If we arrive on-site and the appointment cannot proceed due to lack of notice or access, a call-out fee may apply to cover travel costs.

  • Site Access and Safety:
    Ensure the site is accessible and inform us of any specific safety requirements before the scheduled visit.

For any questions or special requests, don’t hesitate to contact our team.

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